How to Hire Great People and Succeed

Your success depends on getting the right people

Are You a Hard Working Manager and Not Getting Noticed?

How to stand out

How to Handle Complaints and Keep Your Clients Smiling

Key Points Have a system to deal with complaints Train your staff carefully Make this a priority Do you hate to get complaints from your customers or clients? In a business, it is almost impossible to avoid getting complaints. However, it is important how you deal with them. An unhappy customer will do you damage.

Listening for a Manager Is a Key to Success

Listening may be your most important skill

Brainstorming Brings Out Some Great Ideas

Use the brainpower of your team